The DocuDraft Guarantee

Everything we do at DocuDraft is done with our customers in mind. For that reason, DocuDraft offers you a simple guarantee:

“We guarantee your satisfaction with our products, services and support.”

We strive to provide all our customers with a first class legal document service. If you are not satisfied with any aspect of our products or services, then simply email us, tell us what the problem is and we will either correct the problem, provide a refund or offer credit that can be used for future DocuDraft orders.

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Guarantee Details

If you’re not satisfied with any aspect of our service, simply email us at customersupport@docudraft.co.uk and tell us how we can assist. All requests made under this guarantee must be made within 30 days of purchase.
We will process your request within 5 business days of having received full details of your complaint.
We will either correct the problem, provide a refund or offer credit that can be used for future DocuDraft orders.

Unfortunately, we can’t refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to retail stores.
Our guarantee only covers satisfaction issues caused by DocuDraft– not issues arising due to the actions or inactions of third parties, or from changes to your situation or circumstances. That’s said, we will consider all matters fairly and equitably.

Our commitment to our customers

DocuDraft has a simple, strong and distinctive brand promise that transcends everything we do. For more information, check out our Brand Promise and our Customer Reviews.

Quality Products

We are committed to delivering quality products developed by solicitors with decades of legal experience.

Excellent Customer Service

We are committed to offering our customers the highest possible standards of customer service and assistance.

Guaranteed Customer Satisfaction

We are committed to ensuring our customers are completely satisfied with our documents, our services, and our staff.

Operational Excellence

We are committed to being reliable, trustworthy, and punctual and to always upholding the highest professional standards.

Charitable Giving

We are committed to giving a portion of our profits to charity so we can help the organizations our customers want to help.

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