How can we help?
Find answers about products, payments, downloads and services.

Choosing a product
What comes with a document pack?
Each product page lists the contents. Company secretarial packs include a complete PDF with guidance and a separate Word file containing the editable forms.
Are the documents suitable for my business?
Check the product’s purpose, jurisdiction and scope. The company secretarial range is for the types of England and Wales companies described on each page. If you are unsure what a pack includes, contact us.
Can I buy documents individually?
Yes. You can buy individual available documents without purchasing a toolkit or subscription.
Buying and payment
How do I pay?
Add your product to the basket, check the order and complete checkout using an available card or PayPal option. Prices are in pounds sterling.
Is VAT added?
No. EstateBee Limited is not VAT-registered, so no VAT is added to the displayed price.
Can I buy the book on Amazon?
Yes. The book page has separate links for the Kindle edition and paperback. You can also buy a PDF download directly from DocuDraft. Amazon handles orders placed on its website.
Downloads and editing
When will I receive my files?
Download access is available after successful payment. You can find the links in your order confirmation and customer account. A payment awaiting confirmation must clear first.
How do I open the files?
Save and extract the ZIP if your pack is supplied as one. Open PDFs in a PDF reader and the editable DOCX forms in Microsoft Word or compatible software.
My download link is not working. What should I do?
Check your order confirmation and account first. If the problem remains, contact customer support with your order number and the product name.
Support and professional services
What if there is a problem with my purchase?
Please contact us with the order number and a description of the issue. We will investigate file, access or product problems in accordance with our terms of supply.
Can I get a refund after downloading?
We do not offer an automatic change-of-mind refund after digital supply has begun with the required consent. Any additional goodwill remedy is at our discretion. Rights concerning faulty or misdescribed content are unaffected. See the terms of supply.
Can you draft or review a document for me?
You can make an enquiry through the Drafting Service or Solicitor Review Service pages. The provider, work, fee and timetable must be agreed before any engagement starts.