Our commitment to customers
Clear product information, dependable downloads and help if something is not right.
Know what you are buying
Each product page explains the contents, formats and intended use. Your order confirmation records what you bought and the terms that apply.
Help with your purchase
If a file is missing, damaged or does not match its description, please contact us with your order number and details. We will investigate and help resolve the issue under our terms of supply.
Refunds and remedies
We do not offer an automatic money-back or change-of-mind guarantee after digital supply. Any goodwill refund, credit or concession beyond your contractual and legal rights is at EstateBee Limited’s sole discretion. Our terms of supply govern this commitment.
Your rights remain protected
Nothing on this page restricts a right or remedy that cannot lawfully be excluded, including remedies for faulty or misdescribed digital content. Earlier orders keep the terms and promises that applied when they were placed.